Delivery Policy


All items purchased do not include shipping costs, items will be delivered to the provided address with shipping cost set to as “pay on delivery”. Please ensure that you will have cash to pay the courier company when the item arrives.

  • Muse Concept Design will make every effort to ensure your purchase is delivered within 2 to 4 working days to the address specified during the purchase process. For Kyushu, Okinawa and other islands please allow an extra 2-3 days for delivery.
  • Upon successful completion of your order, we will provide you with a confirmation email containing details to track your order. If you are not at the delivery address to receive your parcel, the courier service will arrange another time to drop off.

Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays).

  • Orders placed on Friday, Saturday, Sunday and Public Holidays will be shipped within the next 2 business days.
  • All orders require a signature upon delivery. If you are not there to sign for your order, the courier service will leave a notice for collection card with details on how to collect your delivery. To ensure secure and undamaged delivery of your order, couriers will not be able to leave your order 'hidden' at the address.
  • We will take all reasonable care to deliver to the address given. However, we will not be liable for non-delivery or misdelivery as a result of incorrect data entry.

We accept orders to P.O Box addresses.