Returns Policy

WHAT can be returned?

Non-perishable products can be returned provided they are in original condition. Products such as oils and brake fluids can be returned provided the packaging has not been opened, if they are opened we unfortunately cannot provide a refund, If by chance the product is damaged/faulty upon delivery we will provide a refund as per Australian Consumer Law.

WHEN do items need to be returned by?

All items subject to return must be returned within 30 days after the delivered date. However special conditions may apply and an extension be given. please be assured that we will provide a refund once the product has been successfully returned and is in acceptable condition.

WHERE and HOW do items need to be returned to?

When a request for item return as been approved by us, a item return address will be provided to the customer and the purchased item, plus all related accessories, packaging or components must be returned in to the provided address in due time.

HOW do customers return items?

Products are to be returned in original condition as received, please send the product via AusPost or a courier of your choice with the original invoice included.

SHIPPING for returns?

Shipping is non-refundable, as we use an external source for all of our shipping requirements. Return items with shipping cost set as “pay on delivery” will be rejected and thus delay the refund process, please make sure shipping cost is paid for any items that is requires a full refund.

CREDIT for returns?

We may allow credit for returned products. These credits can be used for purchasing other items from our website.

Item Exchange

If the delivered item is different or not the item purchased by the customer, please contact us for item exchange. We will require the item to be returned first before a new one will be sent out. Shipping cost of returning item will be covered by us please send the package shipping cost as “pay on delivery”.

All items will be inspected by our staff before packaged for delivery. We will not be responsible for any physical damages that may have occurred during shipping process. In case of damaged items from shipping, please contact the shipping company used for comensations.

In store return option?

MUSE CONCEPT DESIGN is open to public 8:00AM to 5:00PM, Monday to Friday. In-store product returns are welcome.

Packing materials?

Please return products in its original condition with all contents in-tact. Also provide ample packaging to ensure the product is returned in the condition you received it in.